The internet is constantly evolving. Browsers and operating systems are constantly updating. WordPress pushes out frequent changes and so does the Facebook API. Even the autoresponders that VTB integrates with will update their code from time to time.
Our team always works to stay ahead of those changes so that your VTB plugin can continue working seamlessly as the internet evolves around us. Please make sure that you are always using the latest version of the Viral Traffic Boost plugin.
There is always a small chance that you may encounter a glitch with your particular configuration. You may have even discovered a bug with our plugin. It’s possible. Things can break, and when it happens we are here to help you through it. Our team is available to you through our support desk but please note that they are only able to help you with the VTB plugin itself.
Our support staff members are not internet marketing coaches and they are not experts on every possible tool and platform that you may be using. This is why it is so it’s important that you read through this troubleshooting doc before reaching out to them.
Sometimes when you encounter an unexpected outcome you may initially think that something in VTB is broken when it really isn’t. As a matter of fact, more than 95% of our support requests have little to do with the VTB plugin itself. Its usually some type of user error, or quite often it’s a particular configuration of plugins and webpages that can create a conflict.
Prior to launch, we developed this plugin for over 2 years and our team has tested hundreds of configurations. We also had 250 beta testers that put VTB through the wringer and helped us iron out the bugs. Since the launch, we’ve added over a thousand more active users and we’ve already received dozens of testimonials and success stories.
We have all types of users from beginners to advanced so I’ve broken down some troubleshooting tips by category so you can easily look for the specific issue that you may be having. Please remember that we have a number of instruction shortcuts on the welcome page and that should be your first stop for instructions. Please follow the steps in those docs first.